We Support You Every Step
Our Services
Comprehensive support to ensure your success with Dudoxx
Implementation Timeline
Typical deployment takes 13-17 weeks
Discovery
2 weeks
Requirements gathering and planning
Setup
3 weeks
System configuration and customization
Training
2 weeks
Staff onboarding and certification
Testing
2-4 weeks
System validation and user acceptance testing
Go-Live
2 weeks
Supervised launch with support
Support Packages
Choose the support level that fits your needs
Standard
Included
Email support, 48h response time
48-hour email response time
99.5% uptime SLA
Email support
Self-service training portal
Regular software updates
Premium
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Phone + email, 4h response time
4-hour response time
99.9% uptime SLA
Phone and email support
Monthly training webinars
Priority feature updates
Dedicated account manager
Enterprise
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Dedicated manager, 1h response, SLA
1-hour response time
99.99% uptime SLA
24/7 phone, email, and chat
On-site training available
Early access to new features
Named support engineer
Custom integrations support
Frequently Asked Questions
Everything you need to know about our services