Always Here When You Need Us

Responsive, expert support to keep your practice running smoothly

Support team providing technical assistance

Support Plans Comparison

Find the right level of support for your organization

Standard

Included

Essential support for practices getting started with Dudoxx.

Business hours email support (Mon-Fri)

48-hour response time guarantee

Access to self-service knowledge base

Quarterly software updates

Community forum access

Premium

Enhanced support with faster response times and more channels.

Extended hours phone and email support

4-hour response time guarantee

Monthly training webinars included

Priority feature request queue

Dedicated account manager

Enterprise

Custom

Maximum support for mission-critical healthcare operations.

24/7 phone, email, and chat support

1-hour response time guarantee

Named support engineer assigned

Custom integration development

On-site support visits available

Service Level Agreements

Guaranteed performance metrics you can count on

99.99%

Uptime Guarantee

<1h

Critical Response

24/7

Enterprise Monitoring

100%

Data Backup

Support Channels

Reach us through the channel that works best for you

Email Support

Send detailed requests to our support team with attachments and screenshots.

Phone Support

Speak directly with a support engineer for urgent issues and real-time assistance.

Live Chat

Get instant answers through our in-app chat system during business hours.

Support Portal

Track tickets, view status updates, and access your complete support history.

Self-Service Knowledge Base

Find answers instantly with our comprehensive documentation and guides.

Getting Started Guides

Step-by-step tutorials for new users covering all essential workflows.

Feature Documentation

Detailed guides for every feature and module in the platform.

Troubleshooting

Common issues and solutions with clear resolution steps.

Best Practices

Tips and recommendations for optimizing your use of Dudoxx.

Get the Support You Need

Choose a support plan that keeps your practice running at peak performance

Compare Plans Back to Services