Support & Contact
Get help with the Dudoxx AI HMS Portal
Support Hours
Technical Support
Monday – Friday, 9:00 AM – 6:00 PM CET
Emergency Support
24/7 for critical system issues
For medical emergencies, contact emergency services (112 in Germany)
What We Support
Technical Issues
- •Login and authentication problems
- •Platform bugs and unexpected behavior
- •Feature questions and how-to guidance
- •Integration and data import assistance
Clinical Workflow Support
- •Patient data entry and record management
- •Clinical workflow configuration
- •GDPR and HIPAA compliance guidance
- •Staff training and onboarding
Important Notice
This support channel is for Dudoxx platform assistance only. For medical emergencies, contact emergency services immediately (112 in Germany, 911 in the US). Do not use this channel to seek medical advice.
Frequently Asked Questions
How do I reset my password?
Click the 'Forgot Password' link on the login page and follow the instructions sent to your email.
How do I get access to the portal?
Contact your clinic administrator to request access. They will create an account and assign appropriate permissions.
How is my data protected?
We use industry-standard encryption, access controls, and comply with HIPAA and GDPR regulations to protect your data.
Which browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, and Edge browsers.